How Can We Help?

  • Which files can I upload?

    Upload a CSV or TXT file, paste an email list, or check one address. Excel is available as a report download, not an upload format.

  • How do credits and returns work?

    One credit is reserved per unique email. Deliverable, invalid and disposable results cost one credit. Reserved credits for catch-all, unknown and not-verified results are returned automatically after completion. Duplicate addresses are removed before charging.

  • Can I connect a marketing platform or API?

    Use the VerifyFort dashboard for single checks and bulk verification. Customer-facing API access, marketing-platform connections and scheduled recurring cleaning are not currently offered.

  • How long do reports remain available?

    Download completed results within 30 days. Bulk reports can be downloaded as CSV or Excel, with a summary PDF. Credit history is kept separately.

  • How do I create an account?

    Create your account at app.verifyfort.com/register, confirm the emailed six-digit code, and sign in. New accounts start with zero credits; contact support to discuss a trial.

  • Can I buy credits now?

    Packages are pay as you go, without a subscription. PayPal checkout is available for eligible customers. New accounts can buy up to 10,000 credits until support approves larger purchases. Contact support about access.

  • Does verification guarantee delivery?

    No. Results describe what could be determined at the time of checking. Delivery can change and also depends on your sending practices and the receiving server.

Still need help?

Don't hesitate to contact us about any question you might be interested in

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